2018The legal needs of small businesses 2013-2017

Large scale quantitative survey analysing the experiences of small businesses, showing the origin of legal problems that they face and their strategies for dealing with these problems, including where they seek advice and their experiences of doing so. Combines the findings of the three waves of small business legal need surveys.

Summary

Infographic

Summary presentation – 26 February 2018

Main report

Survey

2017 survey data

2013, 2015, and 2017 survey data sets merged

2016Online survey of individuals’ handling of legal issues in England and Wales 2015

Joint LSB and TLS commissioned, large scale quantitative survey of different responses taken in response to legal problems. For adults, the quantitative element looks across 29 types of legal issues for 8,192 respondents who experienced 16,692 issues. This is supplemented by 28 in-depth qualitative interviews. The report also includes findings from a small scale survey of 11-15 year olds.

LSB summary

Online survey of individuals’ handling of legal issues in England and Wales 2015 Report

Online survey of individuals’ handling of legal issues in England and Wales 2015 Appendices

Top-line data tables 

Online survey data  

Presentation: ideas for using legal needs data to segment consumers November 2017

 

2015Comparing methods of service delivery: A divorce case study

A qualitative investigation of the consumer experience of legal services delivered online compared to face to face, using divorce as a case study

Comparing methods of service delivery: A case study on divorce
2014 survey of consumers experiences of divorce CSV file

2013Understanding Consumers Who Don’t Use, Don’t Choose or Don’t Trust Legal Services Providers

Research exploring the factors that influence the decisions that consumers make when deciding how to respond to a legal problem.

Understanding consumers who don’t use, don’t choose or don’t trust legal services providers

2013What happens when people with learning disabilities need advice about the law?

Qualitative research exploring the experiences of people with learning disabilities and their carers when handling legal problems.

 

Video

What happens when people with learning disabilities need advice about the law?
Easy read report

2011Developing measures of consumer outcomes for legal services

Qualitative research using focus groups with consumers’ and online discussion forums with stakeholders to understand what consumers’ want when using legal services and develop a set of outcomes to describe their needs.

Consumer outcomes

2015The legal needs of small businesses 2015 survey

Large scale quantitative survey of the experiences of 10,528 small businesses, showing the origin of legal problems that they face and their strategies for dealing with these problems, including where they seek advice and their experiences of doing so.

The legal needs of small businesses 2015

Small Business 2015 Legal Providers Summary

Small Business 2015 Policy Makers Summary

Small Business 2015 Regulators summary

Small Business 2015 Appendix One

Small Business 2015 Appendix Two

Small Business 2015 Appendix Three

Small Business 2015 Dataset Excel

Small Business 2015 Dataset SPSS

Small Business 2015 Research Presentation

 

2015Qualitative Research Exploring Experiences and Perceptions of Unbundled Legal Services

A qualitative study of unbundled services from the perspective of consumers, providers and judges.

Qualitative Research Exploring Experiences and Perceptions of Unbundled Legal Services

2012Probate and estate management services surveys

Two reports analysing the findings of a quantitative telephone survey of providers of probate and estate administration services, and an online survey of consumers who had gone through the process in the last three years.

 

Providers - Probate and Estate management survey report 2012
Consumers - Probate and Estate management survey report 2012

2014Helping Legal Services Consumers Make Better Decisions: Methods to Identify and Respond to Legal Problems

An assessment of the most effective methods of supporting consumers to identify and respond to legal problems.

Helping Legal Services Consumers Make Better Decisions: Methods to Identify and Respond to Legal Problems
Helping Legal Services Consumers Make Better Decisions – summary presentation

2011Understanding the consumer experience of will-writing services

Quantitative online survey and shadow shopping, exploring service experience and the quality of will-writing services.

Will writing experiences

2014How People Resolve ‘Legal’ Problems

Statistical analysis of legal need survey data to understand how consumers’ demographics, attitudes, capabilities and beliefs affect their response to legal problems.

How People Resolve 'Legal' Problems
How People Resolve 'Legal' Problems Statistical Appendix
How People Resolve 'Legal' Problems Summary Presentation

2009Consumer Research

Quantitative online survey asking individual consumers about their perceptions and experiences of legal services.

Survey summary
Survey data

2013Small Business Legal Needs Survey

Large scale quantitative survey of 9,703 small business owners or managers using a legal needs approach, covering responses to 9 different types of legal problem, type of service providers used, and outcomes achieved.

Findings of a Small Business Legal Needs Benchmarking Survey
Small Business Legal Needs Benchmarking Survey Appendices
Small Business Summary Presentation
Small Business Excel data set (zipped)
Small Business data set (SPSS)

2012A methodology for conducting research into SMEs’ use of legal services.

An LSB and LSCP commissioned investigation that develops a methodology for understanding the legal needs of small businesses.

Small business legal needs framework

2012Individual consumers’ legal needs

Large scale quantitative survey of 4,017 individual consumers using a legal needs approach, covering responses to 28 different types of legal problem, outcomes achieved, and levels of satisfaction with services provided.

Individual consumer data (excel)

Individual consumers survey data (spss)
Individual consumers legal needs report

2012Consumer needs from legal information sources

Qualitative research using focus groups to explore consumers’ views about the potential for the internet to support their legal needs.

Legal information sources

2011Review of individual consumers’ legal needs

LSB literature review which explores how different groups of individual consumers handle their legal problems.

Consumers legal needs lit review

2010Small businesses legal needs

Qualitative research into the legal needs of small businesses and their perception of legal services.

Small Business legal needs