Regulation

2015Views on the cost of regulation

An analysis of a survey of the regulated communities views on the cost of regulation, covering those regulated as entities and those regulated as individuals.

Cost of Regulation Survey Report
Cost of Regulation Survey Report Annexes
2015 survey of views on the cost of regulation
Cost of regulation Tables

2015Cost of Regulation In-depth Research

A study to establish the incremental cost of regulation in the legal sector.

Cost of Regulation In-depth Study

2015Diversity data collection and transparency

A report on regulators’ progress against LSB guidance issued under section of 162 of the Legal Services Act 2007

Diversity data collection and transparancy
What more can be done to use diversity data to drive progress in the sec…
Using law firm diversity data – SRA
Going Public – Diversity Disclosures by Large UK Law Firms – Dr Steven V…

2015Diversity data collection and transparency

A report on regulators’ progress against LSB guidance issued under section of 162 of the Legal Services Act 2007

Diversity data collection and transparancy
What more can be done to use diversity data to drive progress in the sec…
Using law firm diversity data – SRA
Going Public – Diversity Disclosures by Large UK Law Firms – Dr Steven V…

2013The Cab Rank Rule: Its Meaning and Purpose in the New Legal Services Market

Literature review considering the case for the BSB’s ‘Cab Rank Rule’.

The Cab Rank Rule: It's Meaning and Purpose in the New Legal Services Market
Cab Rank Rule Research Summary
Responses

2013Understanding Decision Making in Legal Services: Lessons from Behavioural Economics

literature review exploring the lessons from behavioural economics for legal services, from both the consumer and provider perspectives.

Understanding Decision Making in Legal Services: Lessons from Behavioural Economics

2013The Proportionality of Legal Services Regulation

Report summarising a review of the key areas of legal services regulation as implemented by the Solicitors Regulation Authority (SRA) and the Bar Standards Board (BSB).

The proportionality of legal services regulation

2013Consumers Value of Regulation

Quantitative survey testing the contingent valuation methodology in the legal services context, to support cost benefit analysis of regulation.

Consumers Value of Regulation: Report
Consumers Value of Regulation: Technical Report
Consumers Value of Regulation: Data Guide
Consumers Value of Regulation: Excel Data
Consumers Value of Regulation: SPSS Data

2012Review of cost protections

Review of existing consumer protections in relation to solictors charges.

Cost protection research

2011First-tier Complaints Handling Report

YouGov research presents feedback of legal services users who were dissatisfied with their experience

First tier complaints handling data
First tier complaints handling report

2011Legal services provided by ‘special bodies’

Qualitative investigation into ‘Special Bodies’ – Non-commercial organisations providing reserved legal activities to the public.

Investigation into Special Bodies

2011Regulation of city law firms

Qualitative investigation into large commercial solcitors firms, the market segments they operate in, and interactions with regulation.

City law firms and regulation

2011The smaller approved regulators: a research report

An independent report into the capacity and capability of the smaller approved regulators to meet the requirements of the Legal Services Act 2007.

Smaller ARS report

2011Map of the legal services market

Compendium of published information in the legal services market in England & Wales presented in two parts –  Supply and Demand.

RIR Map of Legal Services-Demand October
RIR Map of Legal Services-Supply October

2011Quality in legal services: a literature review

Literature review of the current academic literature on the topic of quality in legal services.

Quality and the legal profession

2011Quality in other regulated professions

Literature review of the current academic literature on the topic of quality in other professions.

Quality and regulated professions

2011Legal Education in the Global Context

Academic analysis of the legal education framework and emerging trends in countries across the world.

International legal education

2011Legal Education in the Global Context

Academic analysis of the legal education framework and emerging trends in countries across the world.

International legal education

2011Aptitude testing and the legal profession

Academic literature review looking at the use and impact of aptitude testing.

Aptitude tests and the legal profession

2011Developing measures of consumer outcomes for legal services

Qualitative research using focus groups with consumers’ and online discussion forums with stakeholders to understand what consumers’ want when using legal services and develop a set of outcomes to describe their needs.

Consumer outcomes

2011Quality Assurance for advocates: Research Report

Literature review and analysis exploring the challenges with using quality assurance schemes.

Quality assurance literature review

2011Diversity initiatives of approved regulators

LSB review of diversity initiatives used by approved regulators’ to address concerns with the diversity of the profession.

Regulators diversity initiatives

2010Understanding the economic rationale for legal services regulation

Economic literature review looking at the economic rationale for regulation of legal services markets and the legal services professions, and a collection of essays responding to the report.

Why regulate legal services - essays
Why regulate legal services - RPI report
Why regulate legal services - summary

2010Economic investigation into the impacts of referral fees

Economic study looking at the evidence of the impact of referral fees on the legal services market.

Investigation into referral fees report

2010Data Platform 2010

Individual professional membership lists and other geographical information summarised to local authority level, to enable analysis of the regulated community as a whole.

Data Platform 2010

2010Survey of information held

Survey of the information held by the regulators and representative bodies in relation to the legal services market.

Survey of information held results summary

2010Regulatory Information Review process

Summary of the process followed in the 2010/2011 LSB review of publicly available information on the legal services market.

The RIR process


Provider Focus

2016Unregulated legal service providers

A qualitative study of for profit unregulated legal services providers.

LSB mapping document

Unregulated research report 

Research summary 

Infographic – Divorce

Infographic – Intellectual Property

Infographic – Will writing 

2013Joint LSB/ Law Society/ Ministry of Justice Survey of Solicitors Firms

Survey of 2,007 Solicitors’ firms across England and Wales.

survey of solicitors firms (excel)

Survey of solicitors firms (spss)
Survey of solicitors firms - data tables
Survey of solicitors firms - Report
Summary and LSB context - survey of solicitor firms

2013Criminal advocacy briefing pack

A detailed analysis of trends relevant to understanding the market for criminal advocacy services in England and Wales.

2013 Criminal advocacy briefing pack

2013Equality of pay in legal services: a literature review

Review of published evidence on the equality of pay in legal services

Review of published evidence on the equality of pay in legal services
Research Summary

2012Diversity in the legal profession in England and Wales: A qualitative study of barriers and individual choices.

Qualitative academic study using focus groups and interviews to explore the experiences of women and BME lawyers in the legal profession.

Diversity in the legal profession

2010Barriers to the legal profession

Literature review on the diversity of the legal profession at each stage of entry and progression within the profession.

Diversity literature review


Consumer Focus

2018The legal needs of small businesses 2013-2017

Large scale quantitative survey analysing the experiences of small businesses, showing the origin of legal problems that they face and their strategies for dealing with these problems, including where they seek advice and their experiences of doing so. Combines the findings of the three waves of small business legal need surveys.

Summary

Infographic

Summary presentation – 26 February 2018

Main report

Survey

2017 survey data

2013, 2015, and 2017 survey data sets merged

2016Online survey of individuals’ handling of legal issues in England and Wales 2015

Joint LSB and TLS commissioned, large scale quantitative survey of different responses taken in response to legal problems. For adults, the quantitative element looks across 29 types of legal issues for 8,192 respondents who experienced 16,692 issues. This is supplemented by 28 in-depth qualitative interviews. The report also includes findings from a small scale survey of 11-15 year olds.

LSB summary

Online survey of individuals’ handling of legal issues in England and Wales 2015 Report

Online survey of individuals’ handling of legal issues in England and Wales 2015 Appendices

Top-line data tables 

Online survey data  

Presentation: ideas for using legal needs data to segment consumers November 2017

 

2015Comparing methods of service delivery: A divorce case study

A qualitative investigation of the consumer experience of legal services delivered online compared to face to face, using divorce as a case study

Comparing methods of service delivery: A case study on divorce
2014 survey of consumers experiences of divorce CSV file

2015Qualitative Research Exploring Experiences and Perceptions of Unbundled Legal Services

A qualitative study of unbundled services from the perspective of consumers, providers and judges.

Qualitative Research Exploring Experiences and Perceptions of Unbundled Legal Services

2015The legal needs of small businesses 2015 survey

Large scale quantitative survey of the experiences of 10,528 small businesses, showing the origin of legal problems that they face and their strategies for dealing with these problems, including where they seek advice and their experiences of doing so.

The legal needs of small businesses 2015

Small Business 2015 Legal Providers Summary

Small Business 2015 Policy Makers Summary

Small Business 2015 Regulators summary

Small Business 2015 Appendix One

Small Business 2015 Appendix Two

Small Business 2015 Appendix Three

Small Business 2015 Dataset Excel

Small Business 2015 Dataset SPSS

Small Business 2015 Research Presentation

 

2014Helping Legal Services Consumers Make Better Decisions: Methods to Identify and Respond to Legal Problems

An assessment of the most effective methods of supporting consumers to identify and respond to legal problems.

Helping Legal Services Consumers Make Better Decisions: Methods to Identify and Respond to Legal Problems
Helping Legal Services Consumers Make Better Decisions – summary presentation

2014How People Resolve ‘Legal’ Problems

Statistical analysis of legal need survey data to understand how consumers’ demographics, attitudes, capabilities and beliefs affect their response to legal problems.

How People Resolve 'Legal' Problems
How People Resolve 'Legal' Problems Statistical Appendix
How People Resolve 'Legal' Problems Summary Presentation

2013Small Business Legal Needs Survey

Large scale quantitative survey of 9,703 small business owners or managers using a legal needs approach, covering responses to 9 different types of legal problem, type of service providers used, and outcomes achieved.

Findings of a Small Business Legal Needs Benchmarking Survey
Small Business Legal Needs Benchmarking Survey Appendices
Small Business Summary Presentation
Small Business Excel data set (zipped)
Small Business data set (SPSS)

2013What happens when people with learning disabilities need advice about the law?

Qualitative research exploring the experiences of people with learning disabilities and their carers when handling legal problems.

 

Video

What happens when people with learning disabilities need advice about the law?
Easy read report

2013Understanding Consumers Who Don’t Use, Don’t Choose or Don’t Trust Legal Services Providers

Research exploring the factors that influence the decisions that consumers make when deciding how to respond to a legal problem.

Understanding consumers who don’t use, don’t choose or don’t trust legal services providers

2012Individual consumers’ legal needs

Large scale quantitative survey of 4,017 individual consumers using a legal needs approach, covering responses to 28 different types of legal problem, outcomes achieved, and levels of satisfaction with services provided.

Individual consumer data (excel)

Individual consumers survey data (spss)
Individual consumers legal needs report

2012A methodology for conducting research into SMEs’ use of legal services.

An LSB and LSCP commissioned investigation that develops a methodology for understanding the legal needs of small businesses.

Small business legal needs framework

2012Consumer needs from legal information sources

Qualitative research using focus groups to explore consumers’ views about the potential for the internet to support their legal needs.

Legal information sources

2012Probate and estate management services surveys

Two reports analysing the findings of a quantitative telephone survey of providers of probate and estate administration services, and an online survey of consumers who had gone through the process in the last three years.

 

Providers - Probate and Estate management survey report 2012
Consumers - Probate and Estate management survey report 2012

2011Understanding the consumer experience of will-writing services

Quantitative online survey and shadow shopping, exploring service experience and the quality of will-writing services.

Will writing experiences

2011Review of individual consumers’ legal needs

LSB literature review which explores how different groups of individual consumers handle their legal problems.

Consumers legal needs lit review

2011Developing measures of consumer outcomes for legal services

Qualitative research using focus groups with consumers’ and online discussion forums with stakeholders to understand what consumers’ want when using legal services and develop a set of outcomes to describe their needs.

Consumer outcomes

2010Small businesses legal needs

Qualitative research into the legal needs of small businesses and their perception of legal services.

Small Business legal needs

2009Consumer Research

Quantitative online survey asking individual consumers about their perceptions and experiences of legal services.

Survey summary
Survey data


2015Diversity data collection and transparency

A report on regulators’ progress against LSB guidance issued under section of 162 of the Legal Services Act 2007

Diversity data collection and transparancy
What more can be done to use diversity data to drive progress in the sec...
Using law firm diversity data - SRA
Going Public - Diversity Disclosures by Large UK Law Firms - Dr Steven V...

2013Equality of pay in legal services: a literature review

Review of published evidence on the equality of pay in legal services

Review of published evidence on the equality of pay in legal services
Research Summary

2012Diversity in the legal profession in England and Wales: A qualitative study of barriers and individual choices.

Qualitative academic study using focus groups and interviews to explore the experiences of women and BME lawyers in the legal profession.

Diversity in the legal profession

2011Diversity initiatives of approved regulators

LSB review of diversity initiatives used by approved regulators’ to address concerns with the diversity of the profession.

Regulators diversity initiatives

2010Barriers to the legal profession

Literature review on the diversity of the legal profession at each stage of entry and progression within the profession.

Diversity literature review


2011Quality in legal services: a literature review

Literature review of the current academic literature on the topic of quality in legal services.

Quality and the legal profession

2011Quality in other regulated professions

Literature review of the current academic literature on the topic of quality in other professions.

Quality and regulated professions

2011Legal Education in the Global Context

Academic analysis of the legal education framework and emerging trends in countries across the world.

International legal education

2011Aptitude testing and the legal profession

Academic literature review looking at the use and impact of aptitude testing.

Aptitude tests and the legal profession

2011Developing measures of consumer outcomes for legal services

Qualitative research using focus groups with consumers’ and online discussion forums with stakeholders to understand what consumers’ want when using legal services and develop a set of outcomes to describe thier needs.

Consumer outcomes

2011Quality Assurance for advocates: Research Report

Literature review and analysis exploring the challenges with using quality assurance schemes.

Quality assurance literature review


Measuring Change

2017Evaluation: ABS and investment in legal services

LSB investigation into investments activity by ABS, including a survey of ABS and interviews with a small number of investors.

Infographic

Summary report

Main report

Annexes

ABS Survey data 

2017Prices of Individual Consumer Legal Services 2017

Research into the prices of individual consumer legal services, based on 1,491 telephone interviews with legal service providers, covering the conveyancing, family, and wills, trusts and probate market segments.

Summary

Infographic – Conveyancing

Infographic – Family

Infographic – Wills, trusts, and probate

Main report

Annexes

Data set

Presentation on research findings 

 

2016Barristers’ perceptions of the public access scheme

Joint BSB and LSB commissioned research involving a survey of 400 barristers and 30 depth interviews with barristers looking at the scale and type of public access work.

Public Access Scheme – Summary

Public Access Scheme – Infographic

Public Access Scheme – Full report

Public Access Scheme – survey data

2016Evaluation: Changes in the legal services market 2006/07 – 2014/15

LSB analysis of the market outcomes associated with the delivery of the regulatory objectives. This covers the period since the LSA was passed and uses a wide range of literature and data to assess progress.

Infographic summarising key findings

Summary report

Main report

Annexes

Economic advice on the likely impacts of the regulators’ rule changes

 

2015Innovation in Legal Services

Joint LSB and SRA research into levels of innovation in legal services, capabilities for and barriers to innovation.

Infographic Summarising Key Findings

Legal Services Innovation Codebook
Innovation Dataset 2015
Innovation In Legal Services 2015 Annexes
Innovation in legal Services 2015 Report
Innovation Research Presentation

2014Divorce data digest

A summary of available data on divorces in England and Wales, to support research activity.

Divorce data digest

2014Access to Justice: Learning from long term experiences in the personal injury legal services market

Independent economic investigation into changes in access to justice in the personal injury legal services market over the 1999-2013 period.

Access to Justice: Learning from long term experiences in the personal injury legal services market

2013Summary of research findings by LSB

In-house summary of consumer and provider research.

Summary of research findings by LSB

2012Designing Ethics Indicators for Legal Services

Investigation into how empirical research can be used to track ethics across an increasingly diverse legal services market.

Designing ethics indicators for legal services provision

2012Evaluation: How can we measure changes in access to justice?

Discussion paper on measuring access to justice, seeking feedback on 18 proposed indicators for understanding how it changes over time.

 

Discussion: How can we measure access to justice?
Legal Services Research Centre Conference September 2012

2012Market impacts of the Legal Services Act – 2012 Final Baseline Report

A baseline report that provides a  baseline of the legal services market against the LSA Regulatory Objectives at 2011/2012, before the full impacts of the Legal Services Act have been felt. This final report has been amended following feedback on the interim report.

Impacts of the LSA - Final baseline report
Impacts of the LSA - Interim baseline report

2011A framework to monitor the legal services sector

Economic framework for segmenting the legal services market and monitoring change.

Summary
Using the framework
A framework to monitor the legal services sector

2011Alternative Business Structures research review

A review of the potential impacts of ABS using a wide range of research.

ABS research note

2009LDP interviews summary

A summary of small sample of in-depth interviews with organisations that had recently become Legal Disciplinary Practices or recognised bodies.

2009 LDP interviews summary