Regulation

2015Views on the cost of regulation

An analysis of a survey of the regulated communities views on the cost of regulation, covering those regulated as entities and those regulated as individuals. Read more here.

2015Cost of Regulation In-depth Research

A study to establish the incremental cost of regulation in the legal sector. Read more here.

2015Diversity data collection and transparency

A report on regulators’ progress against LSB guidance issued under section of 162 of the Legal Services Act 2007. Read more here.

2013The Cab Rank Rule: Its Meaning and Purpose in the New Legal Services Market

Literature review considering the case for the BSB’s ‘Cab Rank Rule’. Read more here.

2013Understanding Decision Making in Legal Services: Lessons from Behavioural Economics

literature review exploring the lessons from behavioural economics for legal services, from both the consumer and provider perspectives. Read more here.

2013The Proportionality of Legal Services Regulation

Report summarising a review of the key areas of legal services regulation as implemented by the Solicitors Regulation Authority (SRA) and the Bar Standards Board (BSB). Read more here.

2013Consumers Value of Regulation

Quantitative survey testing the contingent valuation methodology in the legal services context, to support cost benefit analysis of regulation. Read more here.

2013Understanding Barriers to Entry, Exit and Changes to the Structure of Regulated Law Firms

An economic analysis of the regulatory barriers to entry, exit and merger in the solicitors market. Read more here.

2012Review of cost protections

Review of existing consumer protections in relation to solicitors charges. Read more here.

2011First-tier Complaints Handling Report

YouGov research presents feedback of legal services users who were dissatisfied with their experience. Read the full report here.

2011Legal services provided by ‘special bodies’

Qualitative investigation into ‘Special Bodies’ – Non-commercial organisations providing reserved legal activities to the public. Read more here.

2011Regulation of city law firms

Qualitative investigation into large commercial solicitors firms, the market segments they operate in, and interactions with regulation. Read more here.

2011The smaller approved regulators: a research report

An independent report into the capacity and capability of the smaller approved regulators to meet the requirements of the Legal Services Act 2007. Read more here.

2011Map of the legal services market

Compendium of published information in the legal services market in England & Wales presented in two parts –  Supply and Demand. Read the supply report here, read the demand report here.

2011Quality in legal services: a literature review

Literature review of the current academic literature on the topic of quality in legal services. Read more here.

2011Quality in other regulated professions

Literature review of the current academic literature on the topic of quality in other professions. Read more here.

2011Legal Education in the Global Context

Academic analysis of the legal education framework and emerging trends in countries across the world. Read more here.

2011Aptitude testing and the legal profession

Academic literature review looking at the use and impact of aptitude testing. Read more here.

2011Quality Assurance for advocates: Research Report

Literature review and analysis exploring the challenges with using quality assurance schemes. Read more here.

2011Diversity initiatives of approved regulators

LSB review of diversity initiatives used by approved regulators’ to address concerns with the diversity of the profession. Read more here.

2010Understanding the economic rationale for legal services regulation

Economic literature review looking at the economic rationale for regulation of legal services markets and the legal services professions, and a collection of essays responding to the report. Read more here.

2010Economic investigation into the impacts of referral fees

Economic study looking at the evidence of the impact of referral fees on the legal services market. Read more here.

2010Data Platform 2010

Individual professional membership lists and other geographical information summarised to local authority level, to enable analysis of the regulated community as a whole. Click here to download the data.

2010Survey of information held

Survey of the information held by the regulators and representative bodies in relation to the legal services market. Read more here.


Provider Focus

2016Unregulated legal service providers

A qualitative study of for profit unregulated legal services providers. Read more here.

2015Innovation in Legal Services

Joint LSB and SRA research into levels of innovation in legal services, capabilities for and barriers to innovation. Read more here.

2013Joint LSB/ Law Society/ Ministry of Justice Survey of Solicitors Firms

Survey of 2,007 Solicitors’ firms across England and Wales. Read more here.

 

2013Criminal advocacy briefing pack

A detailed analysis of trends relevant to understanding the market for criminal advocacy services in England and Wales. Read more here.

2013Equality of pay in legal services: a literature review

Review of published evidence on the equality of pay in legal services. Read more here and here. Read the research summary here, click here for the report.

2012Diversity in the legal profession in England and Wales: A qualitative study of barriers and individual choices.

Qualitative academic study using focus groups and interviews to explore the experiences of women and BME lawyers in the legal profession. Read more here.

2010Barriers to the legal profession

Literature review on the diversity of the legal profession at each stage of entry and progression within the profession. Read more here. 


Consumer Focus

2018The legal needs of small businesses 2013-2017

Large scale quantitative survey analysing the experiences of small businesses, showing the origin of legal problems that they face and their strategies for dealing with these problems, including where they seek advice and their experiences of doing so. Combines the findings of the three waves of small business legal need surveys. Read more here.

2017Vulnerable consumers

A qualitative study of how consumers with mental health problems and dementia experience legal services. Read more here.

2016Online survey of individuals’ handling of legal issues in England and Wales 2015

Joint LSB and TLS commissioned, large scale quantitative survey of different responses taken by individuals in response to legal problems. The report also includes findings from a small scale survey of 11-15 year olds. Read more here.

2015Comparing methods of service delivery: A divorce case study

A qualitative investigation of the consumer experience of legal services delivered online compared to face to face, using divorce as a case study. Read more here.

2015Qualitative Research Exploring Experiences and Perceptions of Unbundled Legal Services

A qualitative study of unbundled services from the perspective of consumers, providers and judges. Read more here.

2015The legal needs of small businesses 2015 survey

Large scale quantitative survey of the experiences of 10,528 small businesses, showing the origin of legal problems that they face and their strategies for dealing with these problems, including where they seek advice and their experiences of doing so. Read more here.

2014Helping Legal Services Consumers Make Better Decisions: Methods to Identify and Respond to Legal Problems

An assessment of the most effective methods of supporting consumers to identify and respond to legal problems. Read more here.

2014How People Resolve ‘Legal’ Problems

Statistical analysis of legal need survey data to understand how consumers’ demographics, attitudes, capabilities and beliefs affect their response to legal problems. Read more here.

2013Small Business Legal Needs Survey

Large scale quantitative survey of 9,703 small business owners or managers using a legal needs approach, covering responses to 9 different types of legal problem, type of service providers used, and outcomes achieved. Read more here.

2013What happens when people with learning disabilities need advice about the law?

Qualitative research exploring the experiences of people with learning disabilities and their carers when handling legal problems. Read more here.

2013Understanding Consumers Who Don’t Use, Don’t Choose or Don’t Trust Legal Services Providers

Research exploring the factors that influence the decisions that consumers make when deciding how to respond to a legal problem. Read more here.

2012Individual consumers’ legal needs 2012

Large scale quantitative survey of 4,017 individual consumers using a legal needs approach, covering responses to 28 different types of legal problem, outcomes achieved, and levels of satisfaction with services provided. Read the report here.

2012A methodology for conducting research into SMEs’ use of legal services

An LSB and LSCP commissioned investigation that develops a methodology for understanding the legal needs of small businesses. Read more here.

2012Consumer needs from legal information sources

Qualitative research using focus groups to explore consumers’ views about the potential for the internet to support their legal needs. Read more here.

2012Probate and estate management services surveys

Two reports analysing the findings of a quantitative telephone survey of providers of probate and estate administration services, and an online survey of consumers who had gone through the process in the last three years. Read the consumer report here.

2011Understanding the consumer experience of will-writing services

Quantitative online survey and shadow shopping, exploring service experience and the quality of will-writing services. Read more here.

2011Review of individual consumers’ legal needs

LSB literature review which explores how different groups of individual consumers handle their legal problems. Read more here.

2011Developing measures of consumer outcomes for legal services

Qualitative research using focus groups with consumers’ and online discussion forums with stakeholders to understand what consumers’ want when using legal services and develop a set of outcomes to describe their needs. Read more here.

2010Small businesses legal needs

Qualitative research into the legal needs of small businesses and their perception of legal services. Read more here.

2009Consumer Research

Quantitative online survey asking individual consumers about their perceptions and experiences of legal services. Click here to download the data.


Measuring Change

2017Evaluation: ABS and investment in legal services

LSB investigation into investments activity by ABS, including a survey of ABS and interviews with a small number of investors. Read more here. 

2017Prices of Individual Consumer Legal Services 2017

Research into the prices of individual consumer legal services, based on 1,491 telephone interviews with legal service providers, covering the conveyancing, family, and wills, trusts and probate market segments. Read more here.

2016Prices of Individual Consumer Legal Services 2016

Research into the prices of individual consumer legal services. Read more here.

2016Barristers’ perceptions of the public access scheme

Joint BSB and LSB commissioned research involving a survey of 400 barristers and 30 depth interviews with barristers looking at the scale and type of public access work. Read more here.

2016Evaluation: Changes in the legal services market 2006/07 – 2014/15

LSB analysis of the market outcomes associated with the delivery of the regulatory objectives. This covers the period since the LSA was passed and uses a wide range of literature and data to assess progress. Read more here.

2014Divorce data digest

A summary of available data on divorces in England and Wales, to support research activity. Read more here.

2014Access to Justice: Learning from long term experiences in the personal injury legal services market

Independent economic investigation into changes in access to justice in the personal injury legal services market over the 1999-2013 period. Read more here.

2013Summary of research findings by LSB

In-house summary of consumer and provider research. Read more here. 

2013Evaluation: Changes in competition in different legal markets

LSB analysis using the market segmentation framework to look at how competition has been effectively promoted between 2010/2011 – 2013/2014. Read more here.

2012A framework to monitor the legal services sector

Economic framework for segmenting the legal services market and monitoring change. Read more here.

2012Designing Ethics Indicators for Legal Services

Investigation into how empirical research can be used to track ethics across an increasingly diverse legal services market. Read more here.

2012Evaluation: How can we measure changes in access to justice?

Discussion paper on measuring access to justice, seeking feedback on 18 proposed indicators for understanding how it changes over time. Read the discussion paper here, and click here to read a summary presentation.

2012Market impacts of the Legal Services Act – 2012 Final Baseline Report

A baseline report that provides a  baseline of the legal services market against the LSA Regulatory Objectives at 2011/2012, before the full impacts of the Legal Services Act have been felt. This final report has been amended following feedback on the interim report. Read the final report here, and the interim report here.

2011Alternative Business Structures research review

A review of the potential impacts of ABS using a wide range of research. Read more here.

2009LDP interviews summary

A summary of small sample of in-depth interviews with organisations that had recently become Legal Disciplinary Practices or recognised bodies. Read more here.