Organisation Description Year
Legal Services Research Centre

Legal advice sector workforce: Analysis of survey findings – Marisol Smith and Tania Tam

Delivery of advice by medium (page 42 onwards)

2006
American Bar Association

eLawyering for a Competitive Advantage

Elawyering firms (those offering services via the web) need to consider the use of client extranets, and web enabled document automotation. Page 9
Combining digital applications with traditional human service is a way to increase small law firm profit margins, without increasing the amount of time that the attorney spends on each transaction. For many attorneys, liberation from billing on a time basis, together with the capacity to practice law anytime
and in any place, is a dream come true. Page 13

2008
Legal Services Research Centre

Findings from the Legal Advice Sector Workforce Surveys

In state funded legal advice – methods of advice delivery in graph, broken down by type of organisation (page 21).

2007
American Bar Association

Suggested Minimum Requirements for Law Firms Delivering Legal Services Online

Interesting points about minimum standards that could be required for internet services

2009
Solicitors Journal

Citizen power

Of the

2010
The Law Society

Trends in the solicitors

Possible proxy measure – what has happened to the ratio of offices to firms over the past 5-10 years? Decrease from 1.38 to 1.28 office to firm ratio between 2004-2009 but this could be a function of changes in firm sizes – page 22

2009
Department for Business Innovation & Skills

Zero

Reports on the need for taking advantage of new technology for divert clients from the most labour-intensive and expensive-to-provide service of face-to-face counselling so that this service can be reserved for those who really need it, especially socially deprived people. The diverted clients would be expected to help themselves to a significant extent, rather than have full advice provided tailor-made to their circumstances Page 18

Recommends making Advisernet available to the public – page 19

2006
The Law Society

What will be the impact of ABS on geographic access to justice? Phase 1 Final report July 2010 Prepared for the Law Society by Oxera

Research report looking at the potential impact of ABS on geographical access -
Interviews with 15 stakeholders (existing providers and potential new entrants), found that:
“Face to face contact with a legal adviser is most valuable for cases involving highly distressed consumers (typically in family law), consumers with communication problems (e.g. where a client has poor English), consumers with some degree of mental impairment (e.g. certain elderly clients), consumers who lack IT literacy (frequently preference was made to elderly clients), the consumer attending court.” Page 20
Face to face contact with a legal adviser was described as not necessary for PI, will writing, conveyancing, and simple legal issues.
“The overall picture is that face to face contact is relevant to access to justice where a case is complex, particularly distressing, or involves a vulnerable consumer”. Page 20

2010
Legal Services Research Centre

Diverse forms of legal aid delivery in South Africa

South African Legal aid system offers telephone advice for remote clients (page 17).

2010
Ministry of Justice

Study of legal advice at local level

Summary of client usage of telephone / online advice for various NFP organisations (page 29).

2009
A4e/Howells

Solutions to legal provisions emerging from outside of legal service

Company provides telephone-based community legal advice – 70,000 customers (page 4)

2010
Legal Advice Sector Partnership Steering Group

Advice forward: developing skills for the future

Breakdown of methods of service delivery (face to face, phone etc) by type of legal advice entity provider (page 12).

2006