Organisation Description Year
Esben Sloth Andersen and Kristian Philipsen

The evolution of credence goods in customer markets: exchanging `pigs in pokes’ Esben Sloth Andersen and Kristian Philipsen

Considering general theory of purchase of credence goods,
“The brand or trademark is to a large extent explained by the fact that the variation of the levels of quality characteristics of a commodity tends to be less between specimens from a single producer-seller than between specimens from different sellers”. Page 6

The Higher Education Academy: UK Centre for Legal Education

Access to legal work experience and its role in the (re)production of legal professional identity: Report on the first year findings. Dr Andrew Francis, Keele University and Professor Hilary Sommerlad, Leeds Metropolitan University

Interviews with 15 sixteen + partner solicitors firms found that:
Partners and graduate recruitment consultants from commercial firms acknowledged during the interview process that it is standard practice to award informal work experience to the children of clients as part of their business development activities. Page 1

The Law Society

What will be the impact of ABS on geographic access to justice? Phase 1 Final report July 2010 Prepared for the Law Society by Oxera

Research report looking at the potential impact of ABS on geographical access -
Interviews with 15 stakeholders (existing providers and potential new entrants).
Reports findings of interviews showed that “ABS are likely to have a positive effect on the ability of more capital intensive, conglomerate (i.e. legal + non-legal), profit-driven firms to enter the legal services market. In addition many high-cost (principally small consumer facing) law firms are unlikely to be competitive on their current business model. Small firms are more vulnerable because legal advice can be provided via the Internet and telephone at lower cost, and these means of delivering legal advice are subject to greater economies of scale that traditional face-to-face provision. Small firms may find it difficult to raise capital.” Page 11
The interviews indicate that new entrants will offer low costs services, and utilise existing trusted brands, which will become a substitute for local firm names.
Interview participants suggested that “in order to remain viable, small solicitor firms will in future need to specialise away form basic legal services which can be provided remotely. For example specialising in clients who value face to face contact and a personal service (potentially elderly, disabled, and high-net-worth clients) and in legal matters which involve fewer process aspects and more bespoke advice (for example child custody or divorce). In this way smaller firms might differentiate themselves form the large ABS firms by finding a specialised part of the market that is not suitable for high volume, remote access legal advice.” Page 13

Legal Services Policy Institute

Civil Legal Aid: Squaring the (vicious) circle

Some discussion

Association of British Insurers

MARKETING COSTS FOR PERSONAL INJURY CLAIMS Evidence of market failure Report from Oxera Consulting Limited

Analysis of the PI market:
Reporting on a survey by the Law Society – “Regarding the funding of referral fees, the survey found that

Legal Services Policy Institute

Quality, Values and Standards: the future legal landscape


Bar Council

Discussion paper on current issues facing the Criminal Bar Geoffrey Vos QC- Chairman of the Bar Council Tim Dutton QC- Vice Chairman of the Bar Council Andy Hall QC- Chairman of the Criminal Bar Association

Barristers potential to compete on quality:
The Bar can only succeed if can demonstrate the high quality of its advocacy service. On this basis, competition from high quality HCAs is to be welcomed. The Bar should, therefore campaign to ensure that satisfactory quality controls are put in place to ensure that HCAs are providing that high quality service.
Page 1

Bar Standards Board

Review of Pupillage – Report of the Working Group

Competition for barrister pupillages is intense (page 26).

International Financial Services London

Legal Services 2009

Considering international legal services:
Competition for business in international financial markets is largely between London & US law firms, though European firms are becoming more active,
US law firms cover the same range of banking and capital market activities,
US firms win fewer but larger deal because of strong links with US investment banks, whilst London firms international coverage has enabled them to build relationships with these banks as their share of the European & Asian markets has grown. Page 7

Legal Services Research Centre

Criminal Case Profiling Study: Final report 2001 Pascoe Pleasance Hannah Quirk

How criminal solicitors gain access to clients:
Nearly all of the solicitors interviewed reported that the majority of their clients were repeat clients. Several solicitors noted that they were now representing the second or third generation of certain families. Fee-earners reported that their firms obtained new clients through police and court duty schemes, or through recommendations. These recommendations might be personal or from other criminal justice practitioners (e.g. probation officers or the police).
A solicitor-advocate suggested that an unforeseen problem of having higher rights of audience was that as he was no longer seen at the police station and magistrates

Bar Council

The Future of the Bar by Nicholas Green QC, June 2010

In C.J. Wouters, J.W. Savelbergh and Price Waterhouse Belastingadviseurs BV v Algemene Raad van de Nederlandse Orde van Advocaten, intervener: Raad van de Balies van de Europese Gemeenschapk, 2002, the European Court of Justice said that even if the rules of the legal profession did distort or restrict competition this would not be sufficient to render them prohibited. On the contrary the need to preserve and promote competition would need to be balanced against other legitimate objectives such as supervisory, ethical or other legitimate objectives of the profession. Page 64

Fordham Law Review

Supply Chains & Porous Boundaries: The Disaggregation of Legal Services, Milton C Regan Jr & Palmer T Heenan

Law firms have not placed a priority on innovation. Examples of innovation for competitive advantage include development of a new defence. Law firms are more likely to innovate when they expect to be able to apply the innovation to a large number of clients. – Pages 2178/79
Law firms have no intellectual property protection for any innovations they develop – Page 2179
Partnership structure, particularly in larger firms, can discourage investment in innovation – Pages 2179/2180

Business and Economic History

Deregulation and Professional boundaries: Evidence from the English Legal Profession James H. Love and Frank H. Stephen

Outlines various reforms to the conveyancing market, which had removed regulatory restrictions (page 796).

Europe Economics

Report for Bar Council – A critique of the evidence used by the LSC for its BVT proposals

Report indicates that criminal legal aid work is “close to that of a competitive market” – page 23.


It’s the system, stupid! Radically rethinking advice

Reports suggests that LSC tendering leads to winners and losers (page 8)