| Co-Operative Society |
Co-operative legal services – consultation response
Jonathan Gulliford Director Co-operative Legal Services
In the consumer legal services market there are no existing household brands. As a result consumers end up playing a yellow-pages lottery to access legal help and assistance and they are very nervous about it. CLS believes that as a result of this nervousness many people who need legal advice and assistance never take it. Companies with which people already have an affinity
|
2009 |
| Citizens Advice |
What clients and other groups say about advice services
Simon Bottery
Director of Communications
Quotes MORI poll in 2005 that found that:
Levels of awareness amongst general public of advice agencies:
|
2008 |
| Department for Constitutional Affairs |
The organisational structure of legal firms; A discussion of the recommendations of the 2004 review of the regulatory framework for legal services in England and Wales – Richard A. Brealey and Julian R. Franks
RAC as potential entrant – page 18
|
2005 |
| Jures |
Shopping Around – What consumers want from the new legal services market
Appendix 1 – Q2 – responses to most trusted brand – page 16
|
2010 |
| The Law Society |
LSB consultation on introducing Alternative Business Structures
covers the existence of Which, Co-op and Halifax as big brand legal advisors (page 6).
|
2009 |
| Byfield Consultancy |
Big Bang Report: Opportunities and threats in the new legal services market
Jon Robbins
Development of brand names – Quality Solicitors – page 3, page 13 & page 14 – Case study page 24
Potential New Entrants Case studies – Co-Op, Halifax, A4e, Which, DAS pages 31-36
|
2010 |
| University of Westminster |
Capital Markets: Those who can and Cannot Do the Purest Global Law Markets
Discussion on the use of accountancy firms
|
2001 |
| Fordham Law Review |
Supply Chains & Porous Boundaries: The Disaggregation of Legal Services, Milton C Regan Jr & Palmer T Heenan
Importance of reputation of an organisation when consumers find it difficult to evaluate the quality of the service – page 2156
|
2010 |