In the conveyancing market, there is scepticism about using a solicitor recommended by an estate agent if a commission is paid for that referral (page 6).
Lawyers are also customers in terms of referral firms – from claims intermediatories (page 22).
Referrals fees (in all industry sectors) are generally seen as acceptable (page 14). But low awareness – and indignation – that they exist in the legal sector (page 15-16). No reason why this should be the case – experiences of referral partners is mixed (page 17). Different levels of acceptance among PI claimants (page 19). Objections mainly practical – price and suitability, not conflicts or access to justice (page 20 – 22). Suggests addressed by transparency (page 25).
Report refers to another report, which said that many solicitors weren’t complying with referral rules (page 6).
Study suggests that clients care about them (page 58).
Summary of paper discussing referral fees in English legal market (page 6). Summary is to brief to evaluate what report may contain.
Summary of research into referral fees – most consumers didn’t seem to know that lawyers paid them (page 7).
Table showing estimates of referral fees paid in across different areas of law – page 35
“In absolute terms, referral fees paid by PI claimant solicitor firms are much higher than estimates available for other areas of legal work. For example, the referral fee for consultancy law, where the use of intermediaries is also common practice, is typically one-sixth or less than that paid by PI claimant solicitor firms (Moulton Hall Ltd 2007).” Page 36
ABI wants referral fees banned and claims referral fees have risen in some cases from
Discussion on referrals fees in relation to estate agents, but about whether customers understand them (page 21)