Organisation Description Year
Legal Services Research Centre

Social Exclusion and Civil Law: Experience of Civil Justice Problems among Vulnerable Groups

37% of survey respondents reported one or more problem

2005
Legal Services Research Centre

Targeting and access to justice: an introduction to legal aid reform in England & Wales – Pascoe Pleasance

Breakdown of legal aid cases dealt with in 2001 by type of advice matter (page 6).

2001
Refugee Council

Lives in the Balance: The quality of immigration legal advice given to separated children seeking asylum

4,000 separated children made applications for asylum in the UK in 2009; there are about 10,000 separated children in the UK

2011
Price waterhouse Coopers

Economic value of legal aid: analysis in relation to commonwealth funded matters with a focus on family law

Breakdown of legal aid services by stage of process and number of users, as opposed actual providers (page v) – Australian study. Refers to English study of demand for legal services (page 14). Queensland demand for legal aid services graph (mainly family) – page 22. Matter outcomes of Australian family courts (page 31).

2009
Solicitors Regulation Authority

Commissioned research into issues of disproportionality

41% have a problem they would like to obtain advice about

2010
Citizens Advice

Locked out: CAB evidence on prisoners and ex-offenders

CAB only has outreach services in 43 prisons, out of 139.

2007
Solicitors Regulation Authority

A survey of public attitudes towards conveyancing services, conducted on behalf of: Solicitors Regulation Authority

42% of people who have used a solicitor in the last five years have done so to buy a house (page 6).

2009
Mayor of London

Into the Labyrinth: legal advice for asylum seekers in London

42,000 in London

2005
Youth Access

Rights to access: meeting young people’s needs for advice

52% of 18-24 yr olds had experienced a justiciable problem in the last five years. 78% of young people in Kilburn had either experienced or helped friends that required advice

2002
Legal Services Research Centre

The experience of relationship breakdown and civil law problems by people in different forms of relationshipJoanna Miles, Trinity College, CambridgePascoe Pleasence, Head of the Legal Services Research Centre, Legal Services Commission and Visiting Professor, Faculty of Laws, UCLNigel J. Balmer, Principal Researcher, Legal Services Research Centre, Legal Services Commission and Visiting Senior Research, Faculty of Laws, UCL.

age was an important predictor of relationship breakdown, with the likelihood of breakdown peaking at just under 40 years of age. In addition, those renting (in particular, those renting publicly or rent free) were significantly more likely than those owning their homes to report a breakdown. Those in receipt of means-tested benefits also reported relationship breakdowns significantly more often than other respondents. Once these other influences (especially age) were taken into account, there was little difference in breakdown rates between married and cohabiting respondents, though (mirroring the raw percentages detailed above) those with children (married or cohabiting) were significantly less likely than those without children to report a breakdown. There was little evidence that the likelihood of breakdown was reduced by increased numbers of children. Page 8

2009
Jures

Shopping Around – What consumers want from the new legal services market

Appendix 2 – Q1 – %age of people seeking legal advice from solicitors – page 17

2010
Legal Services Research Centre

Asian access to justice and reflection on four years of innovation in Japan – Tomoki Ikenaga and Keita Abe

Asian data on legal aid provision (page 7). More data on number of Japanese people having some kind of legal problem (page 22) in the past five years.

2010
University of Westminster

Report on costs of legal aid in other countries

(2004 data) – 1,640,000 criminal and 1,017,000 civil legal aid cases (page 6) in E&W. German demand, as provided by insurance companies (page 11).

2004
Tribunals Service

Employment Tribunal and EAT Statistics (GB) 1 April 2008 to 31 March 2009

Breakdown employment tribunals by type of issue, outcomes, compensation and cost awards

2009
Ministry of Justice

Access to justice: a review of the existing evidence of the experiences of minority groups based on ethnicity, identity and sexuality

11.8% of the UK population is non-white

2009
Citizens Advice

Advice Trends January to March 2010 Appendix 3

Breakdown of CitA clients by tier of advice need and problem type

2010
Legal Services Research Centre

Recession, life problems and self-reported stress

CJSJ survey of demand for advice service by type of problem (page 18 – 21).

2009
Legal Services Research Centre

The health costs of civil-law problems: further evidence of links between civil-law problems and morbidity, and the consequential use of health services

Repeats 2004 Civil and Social Justice Survey as benchmark of legal needs (page 355).

2008
Ministry of Justice

Twelve months later: does advice help? The impact of debt advice – advice agency clients study – Kim Williams and Anna Sansom

DTI survey suggests that 4% of over 18 UK population are more than three months in arrears in relation to debt (page 1).

2007
AdviceUK

It’s the system, stupid! Radically rethinking advice

Report found that, in the NfP sector, a very large percentage of presented demand was from servicer users with debt problems (page 17).

2008
Legal Services Research Centre

About the occurrence and the coincidence of justiciable problems among citizens seeking justice within the system of legal aidMr. Dr. L. Combrink-Kuiters and Dr. S.L. Peters

DUTCH STUDY: summary of legal needs of legal aid cohort (page 7 – 8). Some clients have multiple legal needs. Further tables of need on page 9, 10 and 12.

2010
Ministry of Justice

Scoping project on no win no fee arrangements in England & Wales

Report highlights problems getting data about client demand in specific areas of law (pages 27 – 36). Suggests possible ways to obtain data.

2009
Ministry of Justice

International comparison of publicly funded legal services and justice systems

Eligibility rates for legal aid in E&W declining (page 10). Breakdown of legal aid demand – both criminal and civil (page 22).

2009
Working Together for Advice Project

Engaging clients – English as a second language

Report notes that 4.6m in country are from an ethnic minority community (page 1)

2009
The Law Society

Key Facts on the solicitors profession

Estimated use of legal services by consumers in the last two years.

2005
Legal Services Research Centre

Recession, life problems and self-reported stress

CJSJ survey of demand for advice service by type of problem (page 18 – 21).

2010
Legal Services Research Centre

Diverse forms of legal aid delivery in South Africa

Report on demand for legal services in South Africa – both civil and criminal (page 11-12).

2010
The Law Society

Key Facts on the solicitors profession

Estimated use of legal services by consumers in the last two years.

2006
Legal Services Research Centre

Using monitoring data: examining community legal advice centre delivery

CLAC users broken down by various demographic profile metrics (page 17 – 21).

2010
Ministry of Justice

Volumes of crime trials in England & Wales

Conviction rates and volumes of guilty offenders by age and gender

2008
Citizens Advice

Advice trends – January – March 2010

Data from Citizens advice shows number of clients per quarter, based on area of advice needed (page 2). Annual demand shown on page 7.

2010
The Law Society

Starting a business

Promotion of what solicitors can offer a small business in the start up stage, providing a legal checklist – company structure, business premises, finance, taxes, insurance, cash flow, goods and services legal duties, patenting, franchising and licensing, employment and disputes. Further guides are available.

2010
Bar Standards Board

Application for approval by the Legal Services Board Amendments to the regulatory arrangements in respect of the application of the Public Access scheme Annex 6 – Summary of Responses to the Public Access Rules Questionnaires

Direct Access clients -
The types of work undertaken were:

2010
Citizens Advice

What clients and other groups say about advice services Simon Bottery Director of Communications

Quotes MORI poll in 2003/4 that found that:

2008
Legal Services Research Centre

Outreach advice for debt problems: Research and evaluation of outreach services for financially excluded people.

Divided into lone parents, those living in deprived areas, prisoners, unemployed people etc

2009
Legal Services Research Centre

Pyschiatric morbidity and people’s experience of and response to social problems involving rights – NJ Balmer, P Pleasence and A Buck

Report summarises demand for rights issues, based on CJSJ survey (page 21 onwards).

2010
Legal Services Research Centre

Health professions as rights advisors: rights advice and primary healthcare services – P Pleasence, NJ Balmer and A Buck

CSJS survey about consumers’ legal needs – as broken down by type of issue (page 5).

2007
Legal Services Board

LSB Initial consumer research – Summary

Found most common reason as to why people had sought legal advice were: bought a property (29%), needed to make a will (16%) and separated from a partner (9%). Seeking legal advice after separating from a partner was more common among women (11%) than men (7%), while men were more likely to be making a will (17% vs 14%).

2009
The Law Society

Earnings and work of private practice solicitors in 2007

Reporting on a representative sample of practitioners by diversity, firm size (with 2-10 partners slightly over represented) grade and age. (Pages 8-10)

Table showing the %age of private practitioners who had worked with different client types:
Private individuals without legal aid – 82%, private sector firms or companies – 64%, Overseas clients – 42%, Legally-aided private individuals – 24%, Public sector bodies – 23%, and other clients (e.g. charities, trade unions) – 21%. page 10

2008
Department for Constitutional Affairs

Getting earlier, better advice to vulnerable people

From CSJS

2006
Lord Chancellor's department

The effectiveness of representations at tribunals Hazel Genn & Yvette Genn

Percentages of client need of survey sample for social services tribunals (page 11), immigration (page 25), industrial tribunals (page 36), mental heath tribunals (page 53)

1989
University of Oxford

University of Oxford questionnaire on funding, costs and proportionality

Reports on the proportion of cases settled, including Patents Court, Chancery Division, Royal Courts of Justice Technology and Construction Court.
non-family work undertaken in the County Court between 2000 and 2007 demonstrates the volume of claims, which never reach the court process, by comparing the number of claims on which a declaration of an intention to defend was entered against the number of claims allocated to a case management track – Page 13

2009
Ministry of Justice

The market for “BTE” legal expenses insurance

Profile of types of claims made under BTE LEI policies (page 47).

2007
Plenet

Legal Capability Martin Jones

Reports on Youth Access analysis showing that each year 16-24 year olds will experience at least 2.3 million rights-related problems requiring advice.

2010
Youth Access

Young People

Reports the incidence of problems amongst younger people from CSJS & Yout5h Access research:
– 35% of 18-24s reported one or more problems (compared to 33% of over 24s)
- 53% of 23 year olds (peak age)
- 47% of

2007
Legal Services Research Centre

Understanding advice seeking behaviour: further findings from the LSRC survey of justiciable problems

Summary of common legal problems (page 11).

2004
Legal Services Research Centre

Knowledge, capability and the experience of rights problems

Large scale survey asked what problems people had encountered in the past three years. Data breaks down responses by legal issue (page 12)

2010
Legal Services Research Centre

The Audacity of Justice: Recession, Redundancy, Rights and Legal Aid

Summary of CSJS study of problem needs (page 13), and broken down by various demographics (page 14).

2008
Nef consulting

The socio-economic value of law centres

Law centre advice workload breakdown – page 5.

2008
Fawcett

Black and Minority Ethnic Women in the UK

Number of BME women in the UK, patterns of family structure variety, for example occurrence of lone parent according to ethnicity, higher rates of poverty and employment; possibly resulting in their needs differing

2005
Skills and Learning Intelligence Model

Moving towards inclusion: A picture of disadvantage in the South West

Number of lone parents

2003
Legal Services Research Centre

Lone Parents and Civil Justice : Their Experience of Problems and Their Advice-seeking Behaviour

Number of lone parents in England and Wales

2004
Cardiff University

Litigants in person Unrepresented litigants in first instance proceedings Professor Richard Moorhead and Mark Sefton Cardiff University

One in five County Court cases involved individuals taking cases against organisations. Taken together the dominant role of these County Courts was to adjudicate (or process) disputes between organisations and individuals: about three quarters of the non-small claims civil cases fell into this category. About 1 in 9 cases involved organisations against other organisations and about 1 in 7 involved individuals against other individuals. As one would expect, this differs by case type: so housing possession cases are dominated by organisations taking individuals to courts; other and specified claims are more likely to involve organisations taking cases against other organisations or individuals; unspecified claims are more likely to involve individuals taking cases against organisations or other individuals (often, road traffic accident cases). Pages 75-76

2005
Legal Services Board

LSB Initial consumer research – data

People aged 18-24 most likely to have sought advice because accused of a crime
People with income under

2009
University of Westminster

CASE ALLOCATION IN ENGLAND John Flood

In 2002, 80% of the commercial court’s client base included at least one party based overseas – in 52% of cases, both parties were (page 11). There are 2 million cases heard by the criminal courts in England and Wales each year (page 25) – 95% of which are dealt with in the magistrates courts (page 25).

2005
Legal Services Research Centre

Legal expenses insurance: preconditions, pitfalls and challenges – experiences from the world’s largest legal expenses insurance market – Matthias Killian

In Germany, there were 3.6 million claims for LEI assistance in 2006 (page 4).

2010
National Consumer Council

Finding the will – a report on will-writing behaviour in England and Wales

Key indicators for wills

2007
Legal Services Research Centre

The Experience of Money and Debt Problems in Rural Areas

Survey: breakdown of legal needs by percentages (page 3). Further breakdowns of need on page 18.

2009
Unbiased.co.uk

Legal Advice Report

Table showing the breakdown of problem type and demand for advice by gender. Substantial differences in will writing, personal disputes, probate, and criminal charges.

2009
Legal Services Research Centre

Causes of action? Exploring the role and use of large-scale civil justice surveys

Summary of E&W Civil & Social Justice Survey, to determine public’s rights needs (page 3) – and how that data has been used (rest of presentation).

2010
International Financial Services London

Legal Services 2011

Table shows the number of arbitrations and mediations in London (page 8).

2011
Centre for Socio-Legal Studies / University of Lincoln

International conference on litigation funding

Summary of number of claims in Australia funded by litigation funding (page 41). Also discusses client base for litigation funding in Germany (page 42) and the US (page 42) and options in E&W (page 44 onwards).

2010
University of Southern California Law

Higher Demand, Lower Supply? A Comparative Assessment of the Legal Landscape for Ordinary Americans Gillian K. Hadfield

Tables 3 and 4 provide comparison information on expenditure ($) and number of lawyers between US and some European countries. – Pages 147-151

2010
Centre for Crime and Justice Studies

The problems of everyday life

Summary of the English and Welsh Civil and Social Justice survey (2004) – page 2. Breaks down legal need into 100 problems and 18 categories. Gave further details on the type of problems that people encountered in later pages – report is eight pages long in total.

2007
Legal Services Commission

Recession and demand for civil legal services Professor Pascoe Pleasence Dr Nigel J. Balmer

The percentage of unemployed respondents to the 2004 English and Welsh Civil and Social Justice Survey reporting one or more problems was 55 per cent. In contrast, the figure was under 40 per cent for the remainder of respondents of working age.

Being and becoming unemployed are different. Becoming unemployed is a life event that has immediate and often profound consequences. Job loss is likely to bring about a negative change in income, which may then lead to debt problems, loss of a home and, even, homelessness. Job loss will also frequently bring people into contact with the welfare benefits system.

Statistical analysis of data relating to more than 10,000 CSJS respondents (interviewed between 2006 and 2008), reveals that those who had become unemployed during the survey

2009
Solicitors Regulation Authority

A survey of public attitudes towards solicitors conducted on behalf of the Solicitors Regulation Authority

Survey found 41% of public in England and Wales had used a solicitor in the past five years (page 4). Biggest use was property (21%) followed by wills and probate (14%). Also discusses uses by different groups.

2009
People, place and policy online

Mental health and the experience of housing problems involving rights – Pascoe Pleasance and Nigel Balmer

This report uses the English and Welsh Civil And Social Justice survey to examine the “rights” needs relating to housing problems (page 4).

2007
Citizens Advice

Geography of advice: An overview of the challenges facing the Community Legal Service

Survey found consumers had 19 million legal problems at some points of their lives (page 8). 38% of adults have judicial problems (page 8).

2010
European Commission for the Efficiency of Justice (CEPEJ)

European Judicial Systems 2002

Total number of legal aid cases in UK on page 25 – compared with rest of Europe. Summarises types of legal matter before the courts – by theme (page 132 – 133).

2002
Ministry of Justice

Conditional cautions: evaluation of the women specific condition pilot – Helen Easton, Marisa Silvestri, Karen Evans, Roger Matthews, Sandra Walklate

Survey indicates typical range of offences committed in certain geographical area (page 15).

2010
Journal of Social Policy

Proxy models of legal need: can they contribute to equity of access to justice?

Tries to determine legal need. Survey of 5,526 respondents in Scotland suggested that 29% had encountered problems that were “justiciable” (page 273). Of those, table on page 274 states what those needs were by legal area. Another table (page 277) suggests the likelihood of having a judiciable legal need by various demographic segments.

2006
Minstry of Justice Hong Kong

Demand Study Report (part 1) – Survey of Small & Medium Enterprises

Survey of SME business in Hong Kong showing that 46% of SME experienced difficult to solve problems or disputes over the past 5 years. Page 22
Wide range of problems experienced – pages 22-26
Responses varied by problem type – pages 27-28
Advice seeking behaviour did not involve legal professionals in 1 out of every 5 problems experienced – page 29

2007
Civil Justice Council

Improving access to justice: contingency fees – a study of their operation in the United States of America – Richard Moorhead, Judge Peter Hurst, Robert Musgrove.

US study about PI claims – mostly motor vehicle (page 20) claims. Little evidence of frivolous claims (page 21).

2008
Department for Constitutional Affairs

Family Justice System Stasticial Bulletin, 2002 data – Matthew Bollington

Survey outlines demand for family law services, divided into various type of service need (page 1).

2003
Ministry of Justice

Research into enforcement of employment tribunal awards in England and Wales

Within sample group of employment tribunal applicants, this is the weighting of different legal issues they were seeking recompense for (page 19).

2009
Legal Services Research Centre

Legal advice sector workforce: Analysis of survey findings – Marisol Smith and Tania Tam

Survey respondents provided information about their client workload, divided by both practice area and type of organisation they worked for (page 43 onwards)

2006
Department for Constitutional Affairs

Advice Agencies, Advisors and their Clients: Perceptions of quality

Within survey – breakdown of clients needs (page 41)

2005