Responses to problems – pages 49-90
Responses to problems, including characteristics of those who take action and those who , advice and seriousness, barriers to advice, and sources of advice – Pages 79 – 113
Outcomes of advice – Pages 139 – 150
Survey suggests that, when solicitors are instructing barristers on legal aid matters, the geographical location of barristers is only of mid-ranking importance to barrister selection (page 24). But table showing shortages by area are shown on page 57).
Table 9 & Table 10 – whether lone parents sought/obtained advice on significant justiciable problems – Page 33
the proportion of lone parents who do not manage to access some advice, either because they do not seek or cannot find appropriate help on any particular problem, is very high. For all problems, except divorce, it is in excess of 50 per cent and for some common problems (benefits in particular, but debt and child support too) the figures are around 60 per cent and 70 per cent. Page 34
Identifies 4 Access Problems -
1. Not believing advice will help
2. Not knowing where to turn -
For most problem types, where lone parents sought advice, between 25 per cent and 50 per cent of cases found it either difficult or impossible to obtain.
the telephone survey respondents were asked whether they always knew where to try and get advice from, and if not, for which types of problems this was a difficulty
Table shows typical advice journey for debt advice in various geographical settings (i.e. hamlet, village) – page 20 – 21.
Travel distances for obtaining advice summarised (page 19 – 20).
90% of prisoners, only in regards to financial problems not all civil justice issues
Use of advisers – pages 53 -60
Outcomes of advice – pages 61-63
Amongst users who liked to communicate with providers face to face more than 9 out of 10 said it was very or fairly easy for them to get to their providers offices. This shows that most people had chosen providers that were conveniently situated – page 17
Use of advisers – pages 55 -62
Outcomes of advice – pages 63-66
Anecdotal reports of “legal aid deserts” (page 12).
Within survey sample – of financially excluded people only – of those respondents who were within two miles of a solicitor, 51% were unable to identify any (page 9). This (indirectly) may suggest survey sample aren’t looking for legal advice. In another survey mentioned in the report, 43% of respondents were aware of a nearby solicitor and 46% were unaware of a nearby CAB (page 100).
In survey, over half of respondents who lived within 2 miles of a CAB didn’t know it was there (page 38).
- 58% of YP faced problems without getting advice
(vs47% of 25+)
- 50% more likely to have done nothing than 25+
- 70% more likely to have tried and failed to get advice
- Least likely to get advice in key NfP areas of law: