In one third of cases where people do not seek legal redress, it is suggested that the cause is that people do not know their legal rights or know how to get help (page 1-2). Suggests proactively providing legal education to help this (page 2). Wants national strategy to address the issue (page 5).
Report discusses whether SMEs had sought advice on IP matters – a large number had (page 10)
Identifies varied levels of knowledge of need for a solicitor in a police interview -
Those with a better understanding of the police investigative process, for instance, might decide not to have legal advice when they are being dealt with for minor offences or if they assume they will not be interviewed by the police. On the other hand, those with less understanding, such as those whose first language was not English, for example, were found to be less likely to have a solicitor – Page 35
Analysis of why the will was purchased
Asylum seekers have no real idea about how the system works; they are unlikely to understand the role of legal advice in the asylum process
Clients present their problems in different ways:
Clear and purposeful – awareness of the impacts of the problem, and specific. Taking client details sometimes got clients to express the kind of help they were seeking.
Unspecific – client not really sure why they are there and describing problem in vague terms.
Dependent on previous experience -
All of the advisers we spoke to in focus groups said that many lone parents were unable to identify and prioritise the most important aspects of problems. Whilst it was felt that some clients who had been lone parents for a long time could identify their own advice needs, a
Differentiates between repeat / non repeat customers, in terms of how they understand the quality of what they are buying (page 27).
Focus group found that consumers were aware (to some extent) of the existence of LEI (page 23 – 24) and whether they had it. Stats of awareness on page 37 – 38.
Problem resolution strategies – pages 46 -52
Reports on limited levels if understanding of legal needs.
Legal services have both protective and restorative potential
They are both the barrier at the top of the cliff (information, advice, PLE)
And the ambulance at the bottom of the cliff (advice and representation
Reports on potential for legal services in a medical setting – Integration of lawyers in healthcare setting
Recognition that legal system often holds solutions to social determinants of health
income support for food
utility shut-off in winter
unhealthy housing conditions
Issues only raised when an older person hears or reads something in the media. Older people may not be aware that the problem they are facing is legal
Problem resolution strategies – pages 49 -54
22% of 13-19 year olds did not know where to go to get help. 38% of young people knew their legal rights
Lack of awareness of how to get advice
Law Centres aim to increase public legal education
Legal needs for small businesses seen as exceptional – legal associated with terms like expensive, serious, last resort – slide 19
Very useful grid of legal needs – slide 20
How judged a legal need – slide 21
Motivations to seek legal advice and barriers – slides 35-36
Likelihood of success rates with representation (as opposed to no representation) summarised on page 243.
Main focus of this report is discounts on court fees. But page 19 explains how clients are made aware of court fees regime – surveys which legal provider told them about the discount.
Most people know about court use journey when they set out on it (page ii – iii) Discussion about whether court users know how much court fees will cost (page v). More on awareness of court process (pages 29 -31). More details on knowledge of court costs – page 38 – 44. And who tells them about court fees (page 46).
Pascoe Pleasance – LSRC & UCL – Reports that:
Action take depends on characterisation of a problem as legal – Overall, whereas respondents said they would seek help from a lawyer in relation to 44% of problems characterised as legal, the same was true of only 11% of problems not characterised as such.
For example, when problems concerning home ownership were not characterised as legal, just 11% of respondents suggested lawyers as a source of help. This rose to 55% when problems were characterised as legal.
The percentage of respondents who said they would seek help from the broader advice sector was similar, overall, whether problems were characterised as legal or not (28% and 25% respectively).
Points out (page ii) that court users do not understand the terminology used in the court room. For example, understand judges’ summing up (page 5). Suggests post-court meeting to explain what has just happened (page 6).
Points out that some clients are sophisticated and others are not (page 5).
Would not know where to go if it were not for the outreach centres
Suggests many people know they have legal expense insurance (page 42).
Summarises awareness of debt problems within sample group (page 21) – at what point did they realise there was a problem/
Summarises LSRC findings on legal knowledge, and role of public law education. Defines legal capability in terms of knowledge, skills, and attitudes.
Report discusses whether there’s a lack of knowledge about IP rights among SMEs (page 29)
Survey asked people with problems if they knew their legal rights (page 27). A lot didn’t. Demographic breakdown follows on subsequent pages.
Reporting on clients in the Police Station:
despite the fact that free legal advice is available to all persons detained by the police, only a minority of detainees choose to take advantage of it.54 The number doing so is higher amongst those accused of more serious crimes which, as Crown Court cases, most of our sample were. Nevertheless, some suspects accused of very serious crimes, such as sexual assaults on children, chose not to be represented in the police station.
Survey contrasted level of legal knowledge in relation to living together before and after they had read report on their rights (page 20). Knowledge increased after reading report.
Research indicates a low level of civil legal problem recognition amongst prisoners – pages 5/6
Comparison between those from high SEG and those from low SEG knowledge of complaints procedures
Survey of police station attendees: most new what was happening to them (page 2). Knowledge tended to increase the further their way through the process. Breaks down understanding by EM status (page 2 -3). More detailed breakdown pages 12 – 13.
Responses to problems – pages 49-90
Survey of small businesses suggested many did not even recognise that they faced legal challenges – and if they did, tried to avoid seeking formal legal advice to address them.
Responses to problems, including characteristics of those who take action and those who , advice and seriousness, barriers to advice, and sources of advice – Pages 79 – 113
For those in temporary accommodation – pages 127 – 129
Survey outlines percentages of people who regarded legal problems as been a “legal issue” (varies hugely) page 8. Subsequent graphs seem to indicate whether it is “appropriate” to get legal advice for these issues (page 9 and 10).
Sample group who were bringing employment tribal cases. Levels of legal knowledge explained in tabular form (page 14)
Two-thirds of those sampled professed little or no knowledge about what lawyers do. Professed knowledge broadly increases with wealth and higher social grades. That said, even with those at the highest incomes (
Similar to individual consumers, often business do not recognise that they are facing legal problems – page ii
Wants legal information to be made more available online and on phone to increase legal knowledge among consumers (page 26).
Suggest low level of knowledge and people actively avoid the law seeing it as something to fear.
The episodic nature of law-related problems is a key factor. Although law-related issues are commonplace they occur periodically, often around key life events that are separated in time. As a result most people, most of the time, feel they need to think about the law. Instead they wait until a problem occurs and then try to acquire the knowledge needed to deal with it. Page 8
The foundation level of capability is less about intricate knowledge of the law and more about basic and practical knowledge and skills that can help us all deal with the common problems of everyday life. Page 10