Pascoe Pleasance – LSRC & UCL – Reports that:
Civil and Social Justice Survey indicates that although people seek formal advice about almost 60% of difficult to solve justiciable problems, advice is sought from solicitors firms in only 13% of instances.
Aside from solicitors firms, people seek advice from a broad range of sources
Older people initially rely on their family and friends, community and voluntary networks such as Age Concern are also relied upon.
When asked what factors were important to them when choosing a solicitor, only seven out of 1,142 respondents referred to ethnicity – Page 97
When responding to the two open-ended questions regarding the choice and use of a solicitor, only three users in total referred to the importance of language – Page 98
Use of advisers – pages 55 -62
Use of advisers – pages 53 -60
Table of Licensees
(information about those organisations with licensed access to Barristers)
Table 31. Broad problem-solving strategy by age and for discrete subsets of 18-24 year olds.
Table 32. Problem-solving strategy adopted by 18-24 year olds when faced with the eighteen problem types covered in the CSJS
Table 33. Whether respondents tried a solicitor or CAB by age and subgroups of 18-24 year olds
Table 34. Whether respondents tried an other advice agency or the local council by age and subgroups of 18-24 year olds
Table 35. Whether respondents tried a union/professional body or their employer by age and subgroups of 18-24 year olds
Table 36. Whether respondents tried the police or an insurance company by age and subgroups of 18-24 year olds
Table 37. Whether respondents tried a health professional or an
Table 11 shows sources approached by problem type.
For some problem types, there was no obvious
Some insight into why people may have certain preferences.
Reports that young people -
- Most likely to turn to informal advisers
Most common source was solicitor (70%), Citizens Advice Bureau (CAB) was only 4%
Older individuals who seek advice more likely to go to solicitor and 16-24 year olds most likely group to go to CAB
CAB seen primarily for renting, bad experience with product and harassed by neighbour
Income group most likely to use CAB is
Report indicates that 46% of SME companies use accountants for HR / ER advice (page 14).
Whereas 43% of people seek advice from solicitors? firms in respect of justiciable problems concerning the break-up of families, personal injury and home ownership, the figure is just 7% for other problems types (page 3). Further detailed breakdown on page 4.
Not in this report due to the restrictive position of prisoners
Who people go to for debt advice (mainly CAB) page 5.
Gender breakdown of how people sought advice
Demography of which client goes where in relation to the publically funded legal advice sector (page 22).
Demographics of debt advice survey respondents (page 21 onwards).
CLAC clients often sought advice elsewhere that were limited in what they could offer – for example job centre or benefits office, free half hours advice from solicitors, local council etc. Page 57
Most go to solicitors in first instance
CABS appeal to all age ranges of people looking for social services advice (page 17). Stats about advisors in immigration cases (page 29). Biggest source of presentation is immigration service itself (page 33). Industrial tribunals – sources of advice (page 38). Stats on page 39. In mental heath cases, most advice is given my solicitors (page 56).
Makes a general observation of who uses the outreach services
Breakdown of types of legal service provider used (but not by service user type) page 10
and by matter type – page 32
Majority (14%) of those who go to CAB have benefit problems
Breakdown of advisors used by survey respondents (page 23 – 25) – solicitor, CAB etc.
Local AC I&A client:
Asian respondents more likely to contact their council for advice; higher proportion of Black respondents contact ‘other’ source of advice
Yes, comparison between BME, disabled and SEGs
1 in 4 of those who obtain advice go to a solicitor and 1 in 5 go to a CABx
In relation to survey of financially excluded people, they go to the follow professions for advice (page 115) – not many got to a solicitor, far more to a CAB. Another table on which advisors these people turn to (page 116).
Within sample group of employment claimants, various stats are given about whether or not they used a lawyer (or, for example a CAB advisor) to represent them (page 27 – 28).
If CLAS had not existed, survey shows where clients would have gone to for advice, by type of service provider (page 30).