Organisation Description Year
Legal Services Research Centre

Report of the 2006 English and Welsh Civil and Social Justice Survey

Use of advisers – pages 55 -62

2007
Legal Services Research Centre

Report of the 2007 English and Welsh Civil and Social Justice Survey

Use of advisers – pages 53 -60

2008
Bar Council

Table of Licensees (information about those organisations with licensed access to Barristers)

Table of Licensees
(information about those organisations with licensed access to Barristers)

2010
Legal Services Research Centre

Young People, Advice & Mental Health:A Data Digest

Table 31. Broad problem-solving strategy by age and for discrete subsets of 18-24 year olds.
Table 32. Problem-solving strategy adopted by 18-24 year olds when faced with the eighteen problem types covered in the CSJS
Table 33. Whether respondents tried a solicitor or CAB by age and subgroups of 18-24 year olds
Table 34. Whether respondents tried an other advice agency or the local council by age and subgroups of 18-24 year olds
Table 35. Whether respondents tried a union/professional body or their employer by age and subgroups of 18-24 year olds
Table 36. Whether respondents tried the police or an insurance company by age and subgroups of 18-24 year olds
Table 37. Whether respondents tried a health professional or an

2009
Cardiff University

The Advice Needs of Lone Parents Richard Moorhead, Mark Sefton and Gillian Douglas

Table 11 shows sources approached by problem type.
For some problem types, there was no obvious

2004
American Bar Association

Suggested Minimum Requirements for Law Firms Delivering Legal Services Online

Some insight into why people may have certain preferences.

2009
Youth Access

Young People

Reports that young people -
- Most likely to turn to informal advisers

2007
Legal Services Board

LSB Initial consumer research – data

Most common source was solicitor (70%), Citizens Advice Bureau (CAB) was only 4%
Older individuals who seek advice more likely to go to solicitor and 16-24 year olds most likely group to go to CAB
CAB seen primarily for renting, bad experience with product and harassed by neighbour
Income group most likely to use CAB is

2009
ACCA

Providing human resources / employment advice to SMEs: the role of SMPs

Report indicates that 46% of SME companies use accountants for HR / ER advice (page 14).

2010
Legal Services Board

The future of legal services: Emerging thinking

Pascoe Pleasance – LSRC & UCL – Reports that:
Civil and Social Justice Survey indicates that although people seek formal advice about almost 60% of difficult to solve justiciable problems, advice is sought from solicitors firms in only 13% of instances.
Aside from solicitors firms, people seek advice from a broad range of sources

2010
Changing Ageing Partnership

Digital divide, older people and online legal advice

Older people initially rely on their family and friends, community and voluntary networks such as Age Concern are also relied upon.

2009
Legal Services Research Centre

Transforming legal aid: Access to criminal defence services Dr Vicky Kemp

When asked what factors were important to them when choosing a solicitor, only seven out of 1,142 respondents referred to ethnicity – Page 97
When responding to the two open-ended questions regarding the choice and use of a solicitor, only three users in total referred to the importance of language – Page 98

2010
Legal Services Research Centre

Horses for Courses – The law, legal services and the public

Whereas 43% of people seek advice from solicitors? firms in respect of justiciable problems concerning the break-up of families, personal injury and home ownership, the figure is just 7% for other problems types (page 3). Further detailed breakdown on page 4.

2010
Citizens Advice

Locked out: CAB evidence on prisoners and ex-offenders

Not in this report due to the restrictive position of prisoners

2007
Ministry of Justice

Twelve months later: does advice help? The impact of debt advice – advice agency clients study – Kim Williams and Anna Sansom

Demographics of debt advice survey respondents (page 21 onwards).

2007
Legal Services Research Centre

Outreach advice for debt problems: Research and evaluation of outreach services for financially excluded people.

No

2009
Legal Services Research Centre

Piecing it Together:Exploring One-Stop Shop Legal Service Delivery in Community Legal Advice Centres

CLAC clients often sought advice elsewhere that were limited in what they could offer – for example job centre or benefits office, free half hours advice from solicitors, local council etc. Page 57

2010
Legal Services Research Centre

Lone Parents and Civil Justice : Their Experience of Problems and Their Advice-seeking Behaviour

Most go to solicitors in first instance

2004
Lord Chancellor's department

The effectiveness of representations at tribunals Hazel Genn & Yvette Genn

CABS appeal to all age ranges of people looking for social services advice (page 17). Stats about advisors in immigration cases (page 29). Biggest source of presentation is immigration service itself (page 33). Industrial tribunals – sources of advice (page 38). Stats on page 39. In mental heath cases, most advice is given my solicitors (page 56).

1989
Law & Justice Foudation of New Sourth Wales

Outreach legal services to people with complex needs: what works?

Makes a general observation of who uses the outreach services

2009
Ministry of Justice

Baseline survey to assess legal services reform: Consumers experience of using legal services for personal matters

Breakdown of types of legal service provider used (but not by service user type) page 10
and by matter type – page 32

2010
Solicitors Regulation Authority

Commissioned research into issues of disproportionality

Majority (14%) of those who go to CAB have benefit problems

2010
Legal Services Research Centre

The Experience of Money and Debt Problems in Rural Areas

Breakdown of advisors used by survey respondents (page 23 – 25) – solicitor, CAB etc.

2009
Age Concern

General Help Providers – the end of the line? The Age Concern Perspective

Local AC I&A client:

2008
Ministry of Justice

Access to justice: a review of the existing evidence of the experiences of minority groups based on ethnicity, identity and sexuality

Asian respondents more likely to contact their council for advice; higher proportion of Black respondents contact ‘other’ source of advice

2009
Law & Justice Foudation of New Sourth Wales

Taking justice into custody: the legal needs of prisoners

Just prisoners

2008
Solicitors Regulation Authority

Consumer research study: a survey of public attitudes towards solicitors

Yes, comparison between BME, disabled and SEGs

2008
Legal Services Research Centre

Understanding advice seeking behaviour: further findings from the LSRC survey of justiciable problems

1 in 4 of those who obtain advice go to a solicitor and 1 in 5 go to a CABx

2004
Legal Services Research Centre

Putting Money Advice Where the Need is

In relation to survey of financially excluded people, they go to the follow professions for advice (page 115) – not many got to a solicitor, far more to a CAB. Another table on which advisors these people turn to (page 116).

2007
Ministry of Justice

Research into enforcement of employment tribunal awards in England and Wales

Within sample group of employment claimants, various stats are given about whether or not they used a lawyer (or, for example a CAB advisor) to represent them (page 27 – 28).

2009
Legal Services Research Centre

Community legal advice centre: a survey of clients in reception

If CLAS had not existed, survey shows where clients would have gone to for advice, by type of service provider (page 30).

2010
Legal Services Research Centre

Assessing the impact of advice for people with debt problems

Who people go to for debt advice (mainly CAB) page 5.

2008
Unbiased.co.uk

Legal Advice Report

Gender breakdown of how people sought advice

2009
Legal Services Research Centre

Findings from the Legal Advice Sector Workforce Surveys

Demography of which client goes where in relation to the publically funded legal advice sector (page 22).

2007