“Of less clear-cut interest were consumer review websites or a Scores on the Doors approach (with consumers feeling a sliding scale of 5 stars might be too confusing than a binary

Discusses ELawForum in the commercial sector (page 720)

Discusses three areas for improvement in the legal services market including enabling consumers to choose between solicitors. – Page 4

Only 6% used an internet search to find a solicitor.

Only 40% of UK adults over 65 years had a broadband connection at home, compared with 80% of 35-54 age range (page 10).

Points out that comparative price advertising was not allowed at the time of report (page 20).

Summary of websites for comparing solicitors broken down by directories, comparison sites, legal matching sites, and solicitor networks – pages 3-5