Research report looking at the potential impact of ABS on geographical access -
Found no statistically significant differences when looking at different demographic groups and telephone internet access of legal services, though their are a number of potential concerns around older consumers abilities to use these technologies – pages 22-23
Bar Direct access – use of internet for searching for advice sources:
The internet seems to pay an important role in finding out about the scheme. Five responses cited research on the internet, one of them singling out the Bar Council
Summarises demand for online legal services (page 4) in the US.
Client satisfaction for telephone legal advice is 90% – 20% higher than face to face. And telephone is cheaper.
Data tables for the Epoq survey
Discusses Linklaters’ Blue Flag online risk management service (page 5). Then discusses corporate clients (in Norway) use of IT to communicate with firms (page 14). Discusses use of Lexdoor (page 17). Case history of client-law firm communications via IT on page 22 onwards. Report concludes by indicating there is no relationship between client satisfaction and the firm’s use of IT (page 30).
Generally, survey respondents got their advice in person, rather than over the phone (page 35).
Linklaters Blue Flag and DealBuilder, Allen & Overy Hot Docs – examples of online legal services for corporate clients – Pages 2149/50
Minority using on line but seen as low cost definitive solutions – slide 25
OFCOM report from 2010 – 73% of survey had bought or sold online and 54% had paid bills online. 48% had “some” concern about entering credit card details (page 2). Discusses entering personal information (page 3). Detailed breakdown by age range (page 8) and social class. Do people trust websites? (page 10). Personal info (page 12)
Only 6% used an internet search to find a solicitor.
Reports on the results of a survey commissioned by IRN from YouGov. A clear majority