Survey of 28 clients from the corporate legal services market. Report includes a section on this – pages 17-18
Survey suggests 68% of public might use a supermarket to buy basic legal documents – although 69% felt they would have some level of concern about the quality of legal services provided by such organisations (page 6).
A person holding legal expenses insurance may be much more likely to initiate a legal action than an uninsured person. Moreover, the
intensity with which the policyholder will wish to pursue a claim once it has been initiated, may be much greater than the intensity a self-financing person would choose. Finally, the insured is also less inclined to monitor the billing behaviour of the lawyer employed. Page 3
Direct Access clients -
The types of work undertaken were:
Seriousness of problem & type of adviser – pages 115-120