CLS strategy doesn’t frame one stop shops in the MDP way – it frames it as “people do not face legal problems but a cluster of problems to which the law may offer one solution (page 16). Centres provided integrated advice – networks provided coordinated advice (page 16),
63% of people agree they might use a supermarket or bank to buy basic legal services, although 69% felt they would have some level of concern about the quality of legal service
As a Which? survey shows, almost two-thirds of adults think that being able to obtain legal services at supermarkets and high street banks is a good idea. – page 19
covers settlement project in Manchester, where law advice is offered alongside education advice etc (page 10)
Demand for one stop shop amongst small businesses – slide 39
Discusses MDPs and LDPs in other EU states: “Where LDPs or MDPs exist, this does not necessarily imply that clients will enjoy the benefits of a
Examples of integrated legal / health advice services (page 3-4).
Highlights greater use of the internet for pre advice information gathering by trust and estate clients – pages 13 & 14
Survey of 28 clients from the corporate legal services market. Report includes a section on this – pages 17-18
Incidence of legal problems by problem type and respondent characteristics – pages 9-48
This (draft) report discusses whether people suffering from stress would benefit from combined medical – legal offerings to deal with their problems (page 18).
in-house advice services in healthcare settings can overcome the obstacle to advice that is presented by ineffective referrals
What changes would you like to see to legal
In general, people wanted:
Cheaper services (56%)
Like NHS Direct
More drop-in services in local community
Little evidence indicating the relative costs and benefits of providing any form of integrated legal and health service (page 369).
Non legal services used by consumers of legal services – pages 21 & 22
Problem clusters – 40-48
Problem clusters – 65-74
Report attempts to evaluate whether CLAC users prefer to use them as a “one stop shop” or use different providers (page 30 – 33).
Report suggests that US corporate clients no longer see inherent advantages of one stop shopping (page 75)
Speculates about whether MDPs will become successful as high street brands (page 8) – .
YouGov sole practitioners poll, 47% of respondents said they had developed an online element to their practice delivery, enabling clients to log on and track the progress of their matter. – Page 6
SRA consumer research report in 2008, 26% of respondents said they would use the internet to find a solicitor. – Page 6
Problem clusters – 40-45