Organisation Description Year
Legal Services Commission

Community legal advice centres and networks: a process evaluation

CLS strategy doesn’t frame one stop shops in the MDP way – it frames it as “people do not face legal problems but a cluster of problems to which the law may offer one solution (page 16). Centres provided integrated advice – networks provided coordinated advice (page 16),

2010
Solicitors Regulation Authority

Consumer research study: a survey of public attitudes towards solicitors

63% of people agree they might use a supermarket or bank to buy basic legal services, although 69% felt they would have some level of concern about the quality of legal service

2008
Department for Constitutional Affairs

The organisational structure of legal firms; A discussion of the recommendations of the 2004 review of the regulatory framework for legal services in England and Wales – Richard A. Brealey and Julian R. Franks

As a Which? survey shows, almost two-thirds of adults think that being able to obtain legal services at supermarkets and high street banks is a good idea. – page 19

2005
Solicitors Journal

Worth fighting for

covers settlement project in Manchester, where law advice is offered alongside education advice etc (page 10)

2010
Legal Services Board

Legal Advice for Small Businesses Qualitative Research

Demand for one stop shop amongst small businesses – slide 39

2010
CCBE

CCBE RESPONSE TO THE LEGAL SERVICES BOARD

Discusses MDPs and LDPs in other EU states: “Where LDPs or MDPs exist, this does not necessarily imply that clients will enjoy the benefits of a

2009
Legal Services Research Centre

Health professions as rights advisors: rights advice and primary healthcare services – P Pleasence, NJ Balmer and A Buck

Examples of integrated legal / health advice services (page 3-4).

2007
Society of Trust & Estate Practitioners

Trusted advisor: THE FUTURE A report on the future of UK trust and estate practice by the Society of Trust and Estate Practitioners

Highlights greater use of the internet for pre advice information gathering by trust and estate clients – pages 13 & 14

2010
KMPG

KPMG Impact of the Legal Services Act UK, Survey of Major Companies 2008

Survey of 28 clients from the corporate legal services market. Report includes a section on this – pages 17-18

2008
Legal Services Research Centre

Causes of Action: Civil Law and Social JusticeThe Final Report of the First LSRC Survey of Justiciable Problems

Incidence of legal problems by problem type and respondent characteristics – pages 9-48

2004
Legal Services Research Centre

Recession related life problems and self-reported stress: A legal services perspective

This (draft) report discusses whether people suffering from stress would benefit from combined medical – legal offerings to deal with their problems (page 18).

2009
Legal Services Research Centre

Health professionals as rights advisers: rights advice and primary healthcare services

in-house advice services in healthcare settings can overcome the obstacle to advice that is presented by ineffective referrals

2007
Legal Services Board

LSB Initial consumer research – data

What changes would you like to see to legal
services market?
In general, people wanted:

Cheaper services (56%)
Like NHS Direct
More drop-in services in local community

2009
Legal Services Research Centre

The health costs of civil-law problems: further evidence of links between civil-law problems and morbidity, and the consequential use of heath services

Little evidence indicating the relative costs and benefits of providing any form of integrated legal and health service (page 369).

2008
Ministry of Justice

Baseline survey to assess legal services reform: Consumers experience of using legal services for personal matters

Non legal services used by consumers of legal services – pages 21 & 22

2010
Legal Services Research Centre

Report of the 2006 English and Welsh Civil and Social Justice Survey

Problem clusters – 40-48

2007
Legal Services Research Centre

Causes of Action: Civil Law and Social JusticeThe Final Report of the First LSRC Survey of Justiciable Problems – Revised 2nd Edition

Problem clusters – 65-74

2006
Legal Services Research Centre

Using monitoring data: examining community legal advice centre delivery

Report attempts to evaluate whether CLAC users prefer to use them as a “one stop shop” or use different providers (page 30 – 33).

2010
Suffolk University Law Review

When law firms failJohn P. Heinz

Report suggests that US corporate clients no longer see inherent advantages of one stop shopping (page 75)

2010
Legal Services Policy Institute

IF ABSs ARE THE ANSWER, WHAT

Speculates about whether MDPs will become successful as high street brands (page 8) – .

2001
Lawyer Locator

The Future of Small Law Firms Jeopardy or Opportunity

YouGov sole practitioners poll, 47% of respondents said they had developed an online element to their practice delivery, enabling clients to log on and track the progress of their matter. – Page 6

SRA consumer research report in 2008, 26% of respondents said they would use the internet to find a solicitor. – Page 6

2010
Legal Services Research Centre

Report of the 2007 English and Welsh Civil and Social Justice Survey

Problem clusters – 40-45

2008