Organisation Description Year
Legal Services Board

LSB Initial consumer research – Summary

Around four in ten of those sampled were not confident that they could judge how good a service from their lawyer was. Furthermore, two thirds would not know how to go about making a complaint if they were unsatisfied with the service they received. the same proportion of people thought that they could not judge how good a service from an accountant was. More felt unable to judge service from MPs and financial advisers. Professions that consumers felt better able to judge included GPs, teachers and police officers.
In the end, despite their belief that they could not judge the quality of service, two-thirds said that they would recommend their lawyer.

2009